Privacy Policy
Last updated: June 19, 2026
Introduction
This privacy policy explains how we collect, use, and protect your personal information when you use our website or request our services.
Information We Collect
We collect information that you provide directly to us, including:
- Name and contact details when you submit a service request
- Company information for business service delivery
- Communication preferences and service history
- Technical information about your ventilation systems
How We Use Your Information
We use the information we collect to:
- Process and fulfill your service requests
- Communicate with you about scheduled appointments
- Maintain records of services provided
- Improve our service offerings and customer experience
- Comply with legal and regulatory requirements
Legal Basis for Processing
We process your personal data under the following legal bases:
- Contractual necessity for service delivery
- Legitimate business interests in maintaining customer relationships
- Compliance with legal obligations
- Consent where explicitly provided
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Service records are typically maintained for seven years in accordance with business record-keeping requirements.
Data Sharing
We do not sell or rent your personal information to third parties. We may share your information with:
- Service providers who assist in delivering our services
- Professional advisors when legally required
- Regulatory authorities when required by law
Your Rights
Under data protection law, you have rights including:
- Access to your personal information
- Correction of inaccurate data
- Deletion of your data in certain circumstances
- Objection to processing
- Data portability
- Withdrawal of consent
Security Measures
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Cookies and Tracking
Our website uses cookies to improve functionality and user experience. You can control cookie preferences through your browser settings. For more information, see our Cookies Policy.
Changes to This Policy
We may update this privacy policy periodically. Significant changes will be communicated through our website or via email to registered users.
Contact Information
For questions about this privacy policy or to exercise your data protection rights, contact us at:
Email: [email protected]
Address: 42 Merchant Street, Bristol BS1 3EE, United Kingdom
Supervisory Authority
You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.